Refund policy

Due to the perishable nature of our products (fresh and frozen salmon) we have a 48 hour complaint policy, which means you have 48 hours after receiving your item to make a complaint.

To be eligible for a refund, your item must be unopened, in its original packaging. You’ll also need the receipt or proof of purchase, and you will need to provide photo evidence of your complaint.

To start a return, you can contact us via phone on +45 44 22 66 22, or via email on webshop@bakkafrost.com.

You can always contact us for any return question at webshop@bakkafrost.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned due to quality and safety reasons, like perishable goods (such as food), therefore you can only place a complaint and we will evaluate if you're eligible for a refund or a product replacement.

Unfortunately, we cannot accept returns on gift cards.

 

Refunds

We will notify you once we’ve processed your complaint, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at webshop@bakkafrost.com